SEEKING: Customer Care, eCommerce & Roastery Support

Hello there potential colleague!

We're not just selling coffee... 
Our purpose? To enhance people's lives by cultivating greater connection, creativity and collaboration. 

We’re all about people — our customers, our team, and our community, and how coffee can bring everyone together and make things better. We pride ourselves on building warm, genuine relationships and providing exceptional support to everyone we interact with. 

Right now, we’re looking for someone special to join our close-knit Sydney team in a full-time Customer Care, eCommerce & Roastery Support role.

About the role

Our Sydney roastery is home to two iconic coffee brands - Coffee Supreme and Gabriel Coffee - and in this role you'll be proudly repping both.

Our Customer Support team is the friendly face and helpful hand behind the scenes — managing orders, answering queries, and supporting both our customers and internal teams. Based at our Sydney roastery, you’ll be part of a dynamic and collaborative environment where no two days are quite the same. 

This role has three key focus areas:

1. Customer Service & Support

You’ll be one of the key contacts for our wholesale customer base (for both brands), including receiving and managing orders and enquiries. You’ll also be the friendly face to visitors to our Sydney roastery.

• Be the first point of contact for calls, emails, and in-person visits

• Manage walk in door sales and offer product advice

• Receive and process customer orders quickly and accurately

• Process daily orders from Ordermentum

• Print out daily packing lists and slips for our fulfilment teams

• Liaise with couriers and fulfilment teams to solve delivery issues

• Handle espresso training and new business enquiries, passing them to the right team

• Support the internal team with timely information and customer updates

• Order supplies, maintain a tidy and welcoming space, and help with cuppings and events

• Assist with stock takes and inventory management

2. eCommerce operations and admin

You’ll be the go-to person for managing our small online store for Gabriel Coffee, ensuring orders are fulfilled accurately and our customers receive fast, thoughtful, and knowledgeable support.

• Manage the daily fulfilment of online store orders for the Gabriel Coffee brand

• Generate and automate shipping labels

• Pack online orders in readiness for delivery

• Manage online store inventory and product listings

• Assist with automated customer comms (shipping, refunds etc.)

• Manage store navigation, create product collections and discounts

• Generate reports and analysis on weekly sales

3. Data and systems maintenance

The role also involves managing and maintaining customer account information across our different platforms, including identifying, investigating and resolving any problems.

• Maintain customer records in Microsoft BC

• Invoice customers and apply customer payments

• Investigate and resolve any discrepancies

• Purchase order creation

• Assist with other ad hoc data entry processes that arise

• Organise and maintain other documents and records 

Nuts and bolts

• This is a full time role

• The hours of work are 7.30am to 4.00pm Monday to Friday

• The role is based at our roastery at 60 Gibbes Street, Chatswood (about a 15min bus ride from the train station).

About the person

Are you a keen coffee or hospo pro who is keen to build a career in the coffee industry? This could be the perfect role for you!

Skills and experience

• A passion for coffee — knowledge of brewing gear and methods is a bonus

• A warm, empathetic, and professional communication style

• Good organisational skills, ability to multitask and prioritise work efficiently

• An analytical mind and problem solving approach

• A proactive and tidy work ethic

• Keen eye for detail and a commitment to delivering high quality work

• Confident using a variety of computing platforms (G Suite, Excel, Word)

• Experience with Microsoft Dynamics and/or Microsoft Business Central a bonus

• eCommerce experience a plus (we use Shopify)

• Identify with our core values:

  • Nurture Supreme Relationships

  • Be Courageous, Curious and Creative

  • Take Ownership

  • Take Coffee Seriously, But Not Too Seriously

What we can offer

We’re a team that cares deeply about what we do and who we do it for. You’ll be joining a supportive, passionate group of people who value authenticity, quality, and community. We offer a vibrant workplace, great coffee (of course!), and the chance to grow your skills in a thriving industry.

• All staff receive a weekly coffee allowance, team discounts, paid time off for volunteering, and access to our Employee Assistance programme.

• Our work environment is hardworking, but the atmosphere is relaxed and informal. 

• We're proud to be a B Corporation, and an equal opportunities employer.  No person will be denied employment on the basis of race, age, sex, or religion.  

Sound like you?

We’d love to hear from you! Send us your CV and a cover letter telling us why this role feels like the right fit: olivia@coffeesupreme.com