SEEKING: Customer Support Coordinator (FULL-TIME IMMEDIATE START)

We’re looking for someone to join our tight-knit Sydney crew as a full-time Customer Support Coordinator.

We roast our coffee in-house in our Chatswood, Sydney roastery, and this role is all about being the friendly, efficient, problem-solving go-to for our wholesale partners and online customers alike.

About the Role
Our Customer Support team is the engine behind the scenes — answering queries, managing orders, solving problems, and keeping things running smoothly. No two days look the same, and you'll be working across a bunch of touchpoints with plenty of variety.

You’ll be across three main areas:

1. Customer Service & Support

You’ll be one of our first points of contact for wholesale customers — from managing orders and enquiries to chasing payments and helping out visitors to our Chatswood roastery.

• Handle phone, email, and in-person enquiries

• Process customer orders quickly and accurately

• Work with our couriers and dispatch team to resolve delivery hiccups

• Field espresso training and new customer enquiries to the right team

• Offer product advice, follow up on promises

• Keep customer records tidy and up-to-date in Microsoft BC

• Support our field team with relevant info and updates

• Chase up outstanding invoices and manage debtor comms

• Order supplies, keep our space welcoming

• Assist with stocktakes and inventory counts

2. E-Commerce Ops & Admin

You'll manage our online orders and keep the customer experience smooth from checkout to delivery.

• Process and pack online store orders

• Manage shipping labels and fulfilment

• Keep our online inventory and product listings updated

• Help with customer notifications (shipping, returns, etc.)

• Manage product collections, discounts, and store navigation

• Oversee Recharge subscriptions and communicate with dispatch

• Run and report on weekly online sales

3. Data & Systems Maintenance

You’ll also help maintain the back-end systems that keep everything ticking.

• Process daily orders from Ordermentum

• Create purchase orders and reconcile payments

• Maintain financial documents and records

• Investigate and fix any issues or discrepancies

• Assist with stock assembly and BOMs

• Help out with general data entry where needed

About You
You’ve got at least 2 years’ experience in a similar role, you’re detail-oriented, and you enjoy a bit of autonomy. You’re reliable, resourceful, and probably a bit of a systems nerd. You’ve got no problem juggling multiple priorities — and you do it all with warmth and professionalism.

You’re also:

• Experienced with Microsoft Dynamics and/or Business Central (or pick it up fast)

• Confident with Excel and general computer systems

• Obsessed with details and accuracy

• Comfortable juggling multiple tasks and priorities

• Quick to adapt when things shift

• A clear, friendly communicator — in person and online

• Knowledgeable about Shopify and Recharge (or keen to learn)

• Passionate about coffee (gear geekery a bonus)

• Calm under pressure and great at solving problems

• Proactive, tidy, and organised

• Motivated, independent, and curious

• Comfortable working with multiple teams and stakeholders

What We Offer
We’re not just here to make good coffee — we’re building something meaningful, and we want you to grow with us.

• Weekly coffee allowance

• Team discounts

• Paid volunteering leave

• Access to Employee Assistance Program

Sound like you?
Send us your CV and a short cover letter explaining why you’re keen — we’d love to hear from you: olivia@coffeesupreme.com